Question 1

What is Extra Virgin Olive Oil and how is it different from other olive oils?

Accepted Answer

Extra Virgin Olive Oil is the highest quality olive oil, obtained from pure, cold-pressed olives. Compared to extra virgin or light olive oils, it has a lower acidity level and a richer flavor.

Question 2

Where are your olives grown and harvested?

Accepted Answer

Our olives are grown in Döşemealtı, Antalya, within the Pamphylia region, famous for its perfect climate and soil that produces exceptional olives for oil production. This wonderful location has historically been home to historical sites such as Termessos (https://www.google.com/search?q=termessos&rlz=1C1GCEA_enTR1072TR1072&oq=termessos&aqs=chrome.0.0i271j46i433i512j46i131i175i199i433i512j46i175i199i512i664i665j0i512l2j46i131i175i199i433i512j0i512l3.1608j0j7&sourceid=chrome&ie=UTF-8)and Lyrboton Kome (https://www.google.com/search?sca_esv=566856875&rlz=1C1GCEA_enTR1072TR1072&q=Lyrboton+Kome&spell=1&sa=X&ved=2ahUKEwiquo_8hbmBAxWLVfEDHXf7BqUQkeECKAB6BAgIEAE).

https://video.wixstatic.com/video/0e1a85_68a1245032674d68bde881b0c7cd59db/720p/mp4/file.mp4

Question 3

Are your olives and olive oil organic?

Accepted Answer

Yes, we follow strict organic farming methods to guarantee the purity and quality of our olives and olive oil.

Question 4

How can you keep olive oil fresh?

Accepted Answer

Store olive oil in a cool, dark place, away from direct sunlight and heat. Keep the bottle tightly closed to prevent air from entering, which can cause the olive oil to spoil.

Question 5

How can you keep olive oil fresh?

Accepted Answer

You can keep your olive oil fresh by storing it in a cool, dark place, away from direct sunlight. Don't forget to seal the bottle tightly to prevent air from entering.

Question 6

How long will your olive oil last?

Accepted Answer

If stored correctly, our olive oil will last approximately 24-36 months. Check the bottle for the exact "use by" or "harvest" date.

Question 7

Can Extra Virgin Olive Oil be used in cooking?

Accepted Answer

Yes, it is great for cooking and frying as it has a high smoke point (220 – 230 degrees) and a rich flavor. It can also be used in salads, dips and stir-fries.

Question 8

Do you sell olive oil in bulk or wholesale?

Accepted Answer

Yes, we offer bulk and wholesale options. You must submit a request before each harvest year. For more information, please contact our sales team.

Question 9

Can your olive oils be consumed by individuals with dietary restrictions, such as gluten-free or vegan diets?

Accepted Answer

Our olive oils are naturally gluten-free and suitable for vegans.

Question 10

How can I contact your customer service team for assistance?

Accepted Answer

To contact our customer service team, please contact info@atazeytincilik.com or +90 532 420 20 88. We are ready to assist you with any questions or problems you may have.

Question 11

Are we allowed to tour or walk in the olive grove?

Accepted Answer

Yes, you can walk in our olive grove. You may also have the opportunity to taste during your visits. You can contact us before visiting the olive grove.

Question 12

How much is the delivery fee?

Accepted Answer

Delivery costs may vary depending on the weight of your order and the delivery address. The delivery cost will be calculated automatically when you complete your order. We also offer free delivery for orders over a certain amount.

Question 13

How long is the delivery time?

Accepted Answer

Delivery time is usually between 3-5 business days from the date your order is placed. However, this time may vary during busy periods or special circumstances. To track the status of your order, please check it on our website using your order tracking number.

Question 14

What are the return conditions?

Accepted Answer

Returned products must be unused, undamaged and in their original packaging. The return period is 14 days after the product is received. Contact our customer service team to initiate the return process.

Question 15

How long does the refund process take?

Accepted Answer

The refund process usually takes 5-7 business days from the date we receive the returned product. The time it takes for your refund to be reflected in your account may vary depending on your bank's processing times.