OUR STORE POLICY
About Customer Relations and Privacy
At Ata Zeytinciik, we are committed to providing exceptional customer service and ensuring your satisfaction with our olive oil products. This Customer Service Policy outlines our commitment to addressing your questions, concerns and providing assistance throughout your experience with our brand.
Responsive Customer Support:
A. We have a dedicated customer support team ready to assist you with any questions, concerns or product enquiries. You can reach us through various channels such as phone, e-mail or live chat on our website.
B. Our customer support team is trained to provide prompt and helpful responses, ensuring a positive and personalized experience for every customer.
Product Information and Routing:
A. We provide detailed information about our olive oil products, including their origin, production methods and any relevant certifications or quality standards.
B. Our knowledgeable staff can offer guidance on choosing the right olive oil for your specific needs and preferences.
Product Quality Assurance:
A. We are committed to providing high quality olive oil products. If you have any concerns about the quality or authenticity of our products, please contact our customer support team for immediate assistance.
B. In case of a product defect or problem, we will work with you for product replacement, refund.
On-time Shipment and Delivery:
A. We work to ensure that your olive oil products are shipped and delivered to you on time. We partner with reliable shipping services to minimize delays or inconveniences.
B. If there are any problems with the shipping or delivery of your order, please contact our customer support team; We will work diligently to solve the problem.
Continuous improvement:
A. We value customer feedback and use it as an opportunity for growth and improvement. We encourage you to share your experiences, suggestions and concerns with us so that we can improve our products and services.
Privacy and Data Protection:
A. We respect your privacy and process your personal information in accordance with applicable data protection laws. We maintain appropriate safeguards to protect your data and ensure its privacy.
As Ata Zeytincilik, our priority is your satisfaction. We are committed to providing exceptional customer service and a positive experience throughout your journey with our olive oil products.
Purchasing Options
Credit Cards
Wire transfer